Privacy Policy

Chick-fil-A, Inc. Privacy Policy

This Privacy Policy (“Privacy Policy”) describes the information practices of Chick-fil-A, Inc. (“Chick-fil-A”) and, as applicable, its affiliates, subsidiaries and related entities such as CFA Properties, Inc. and CFA Servco, Inc. (“Affiliates”), (Chick-fil-A and its Affiliates are referred to herein, as the context may require, as “we”, “us”, or “our”). It covers the information that Chick-fil-A collects about you, how we use and share this information, and your choices regarding our collection and use.

If you have any questions or concerns regarding this Privacy Policy, please contact us via the Contact Information provided at the end of this Privacy Policy.

The Chick-fil-A Franchise System

The Chick-fil-A franchise system is a restaurant network made up of company-operated, franchised, and licensed Chick-fil-A restaurant businesses. Chick-fil-A franchisees (“Franchised Operators” or “Operators”) own and operate their own individual franchised businesses. Chick-fil-A licensees (“Licensees”) are granted a license to use Chick-fil-A’s trade name and marks in the sale of Chick-fil-A products at Chick-fil-A licensed locations. Franchised Operators and Licensees are independent third parties, and this Privacy Policy does not apply to the privacy practices of any Franchised Operator or Licensee. Please see the Franchised Operator and Licensee Online Services section below for more information regarding a Franchised Operator’s or Licensee’s applicable policies.

Information Covered by This Privacy Policy

This Privacy Policy applies to information, including Personal Information, collected about you by Chick-fil-A and its third-party service providers. As used in this Privacy Policy, “Personal Information” means information that personally identifies you.

Information Collected

Chick-fil-A and its third-party service providers collect information about you from a variety of sources, including information you provide directly to us, and information we collect about you when you interact with us. For example, we and our third-party service providers collect information both directly and indirectly from you when you:

access or use our websites, , mobile applications, and online services or programs to review content including videos, where this Privacy Policy is posted or linked (collectively, “CFA Online Service”);
order and/or purchase any of our products or services;
contact or communicate with us;
create an account with us;
request information from us;
register for any event or program, and/or participate in any event, program, contest, surveys, or other promotion that we may offer from time to time (collectively, “Promotions”);
begin or complete the application process for a franchise opportunity, or for employment by Chick-fil-A, Inc;
access or use Chick-fil-A pages or accounts on any third-party social media platforms such as Facebook, Twitter, or Foursquare (“Social Media Pages”);
use sign-in services that allow you to use third-party login credentials to access the Chick-fil-A accounts or pages;
sign-up for communications (e.g., Email Insiders, Text Insiders, or social media notifications) from us;
provide or submit comments, stories, suggestions, or other content or input to us;
interact with CFA Online Services via mobile, tablet or laptop device; and/or
otherwise interact with us and CFA Online Services.

We may combine any of the information collected about you for the purposes described in this Privacy Policy.

When you link your social media account or engage with Chick-fil-A Social Media Platforms, you understand that you may be allowing us to have ongoing access to certain information stored on those social media sites (e.g., your public profile, friend list, people you follow or who follow you, your email address, birthday, work history, education history, interests, current city, website, personal description, and likes, and your friends’ birthdays, education histories, personal descriptions, and likes). We may receive certain information about you which is stored on social media sites if other users of those sites give us access to their profiles and you are one of their friends or connections depending upon your settings on those third-party social networking sites. We may also receive other information (e.g., content viewed and information about the advertisements within the content you have been shown or may have clicked on, etc.) from your interaction with our Social Media Pages. The information we have access to from the third-party social media websites varies by website and is controlled by your privacy settings on that website and by your consent. The information that may be passed to analytics providers and advertising partners is via cookies and tracking technologies. By associating an account managed by a third-party with your Chick-fil-A One account and authorizing us to have access to this information, you agree that we may collect, use, and store information from these websites in accordance with this Privacy Policy.

Personal Information

We and our third-party service providers collect Personal Information provided by you or on your behalf, which information may include your:

name;
address;
telephone numbers (including mobile numbers);
email addresses;
date of birth and/or age;
demographic information; and/or
financial information (e.g., credit and debit card numbers).
photos; and/or
any other personal information that you share with us (e.g., via a survey or otherwise).

We do not require you to provide any information related to your racial origin, religious beliefs, or sexual orientation.

When you use the fingerprint login features on your Apple or Android devices, we do not receive your fingerprint data. Your mobile phone’s authentication mechanism helps us verify that it is you.

Transaction Data

We and our third-party service providers may also collect information, including Personal Information, relating to your purchases from Chick-fil-A and its Franchised Operators and Licensees, such as the authorization code of the transaction, payment method, the date and time of the transaction, items purchased, and the purchase price (“Transaction Data”).

Information Collected Automatically

We and our third-party service providers use Traffic Data, Cookies, Web Beacons, and other tracking technologies to automatically collect certain information from you when you use CFA Online Services. The following are examples of information we may collect with these technologies:

your IP address, browser type, and operating system;
your device attributes including but not limited to device ID and other information for probabilistic and/or deterministic fingerprinting to create device graphs;
pages you view within CFA Online Services (including videos viewed);
websites you visited before coming to CFA Online Services;
emails from us that you open and/or forward; and/or
offers or links from us to which you connect.

We use this information to personalize your online experience and for marketing purposes.

Traffic Data. CFA Online Services automatically track and collect your IP address, domain server, type of computer, and type of web browser (collectively, “Traffic Data”) for our marketing purposes and to manage and improve CFA Online Services.

Cookies. We also use cookies, which are small text files that are stored on a user’s computer and allow websites to remember information about users (“Cookies”). We use Cookies to monitor how CFA Online Services are used, for marketing purposes, and to help personalize and improve CFA Online Services. Most browsers automatically accept Cookies. You have the choice to set your browser to accept or reject Cookies. Each browser is different, so check the “Help” menu of your browser to learn how to change your Cookie preferences. You can also learn more about Cookies at the following websites:

For Microsoft Internet Explorer: http://www.microsoft.com/info/cookies.mspx;
For Mozilla Firefox: https://support.mozilla.org/en-US/products/firefox/protect-your-privacy/cookies;
For Safari: http://support.apple.com/kb/HT1677; and/or http://support.apple.com/kb/HT1677

If you choose to decline Cookies, you may not be able to fully experience the interactive features of our CFA Online Services or programs, features, and services made available through any of CFA Online Services.

Web Beacons. Certain pages on CFA Online Services and Social Media Pages may contain web beacons (also known as Internet tags, pixel tags, and clear GIFs), which are small bits of code embedded in pages or images on CFA Online Services and Social Media Pages (“Web Beacons”). We may also include Web Beacons in e-mails we send to you to learn if messages have been opened, acted on, or forwarded. You can disable the ability of Web Beacons to capture such information. Please refer to the “Help” menu of your browser to learn more about Web Beacons and your ability to disable them.

Other Technologies. We and our third-party service providers may also utilize other tracking technologies. For example, if permitted by applicable law, we may collect “referrers” and various environmental variables. A “referrer” is information the web browser passes along to our or our third-party service provider web servers, which refers to the URL from which you accessed CFA Online Services. Environmental variables may include, among other things, the domain from which you access the Internet, the time you accessed CFA Online Services or Social Media Pages, the type of web browsers and operating system or platform used, the Internet address of the website you left to visit CFA Online Services or Social Media Pages, the names of the web pages you visit, and the Internet address of the website you visit next. These environmental variables are collected by most websites. We use these technologies for marketing purposes and to optimize user’s experience with CFA Online Services.

We treat information automatically collected as non-personally identifying information. Such information may be combined with your Personal Information so that we can improve and customize CFA Online Services and our communications and Promotions. To the extent that information automatically collected is combined with Personal Information, we treat the combined information as Personal Information for the purposes of this Privacy Policy.

You may encounter tracking technologies/cookies from our third party service providers, that we have allowed on our CFA Online services. We do not control the tracking technologies used by third party providers as detailed in Section 20.

We may target and track the videos you view on CFA Online Services. You consent to our tracking of your video viewing through the CFA Online Services or third party social media for up to two years or as permitted by applicable law or until you withdraw consent.

Google Analytics

We use Google Analytics, a web analytics service provided by Google, Inc. (“Google”), on certain CFA Online Services. Google Analytics collects information such as how often you visit CFA Online Services, what pages you visit within CFA Online Services, and what other sites you visited prior to coming to the applicable CFA Online Service. We use the information provided by Google Analytics to improve CFA Online Services. For more information regarding how Google collects, uses and shares your information please visit http://www.google.com/policies/privacy/partners/. Google provides users more choice on how their data is collected by Google Analytics by developing an Opt-out Browser Add-on which can be located at: http://tools.google.com/dlpage/gaoptout?hl=en. By installing this Add-on, no information is being sent to Google Analytics.

California’s Do Not Track Notice

At this time, there is no worldwide uniform or consistent industry standard or definition for responding to, processing, or communicating Do Not Track signals. Thus, CFA Online Services are unable to respond to Do Not Track Signals. We do not, however, currently track your Personal Information over time and across third-party websites.

Chick-fil-A does not allow third parties to collect Personal Information about your online activities when you use CFA Online Services for such third party use. We do use third party web analytics services on CFA Online Services, such as Google Analytics, to help us obtain and analyze information about your browsing or usage habits but this information does not include Personal Information other than your IP address.

Mobile Applications

In addition to the information described above, we and our third-party service providers may collect additional information when you utilize any of our mobile applications, including the type of mobile device you use, the temporary or persistent unique device identifiers (sometimes called UDID), the IP address of your mobile device, your mobile operating system, the type of mobile Internet browsers you use, and information about the way you use our mobile applications.

If you utilize any of the location-based services in our mobile applications, such as Find a Restaurant, we and our third-party service providers may collect, use, and share location data, including the real-time geographic location of your device. We use such information to provide and improve location-based products and services. You may opt-out from further allowing us to have access to your location data by adjusting the permissions in your mobile device.

Information Use

We use your information that we collect, including Personal Information, for a variety of business purposes, including:

providing our products and services to you;
processing payments;
communicating with you regarding our restaurants, products, services, events, Promotions, other offers;
tailoring our products, services, Promotions, communications, and CFA Online Services, and advertisements to your interests;
creating and managing your accounts with us (e.g., E-mail Insiders, Text Insiders, online registration for events, online ordering, mobile payments, etc.);
administering our Promotions and other offers;
responding to your inquiries, comments, stories, or postings;
improving and customizing our products, services, Promotions, and CFA Online Services;
for internal operations such as enhancing our product and service offerings, marketing efforts, and to conduct research and analysis;
developing new products, services, and Promotions;
for marketing purposes; to prevent, detect, and investigate fraud, security breaches, and potentially prohibited or illegal activities.
to enforce our Terms of Use; and/or
to protect the security and integrity of our business and CFA Online Services.

Information Sharing and Disclosure

We share and disclose your Personal Information under the following circumstances:

with third parties that provide a variety of services on our behalf, including the development, maintenance, and support of CFA Online Services and Social Media Pages, payment processing, online and mobile application ordering, the distribution of email and mobile messages, Promotions, ad serving, marketing, and marketing research and analysis;
within Chick-fil-A and with its Affiliates (as such terms are defined above in this Privacy Policy);
with our Franchised Operators and Licensees in order to provide our products, services, and Promotions to you, and for marketing purposes;
to comply with law, a court order, or other legal process, or in connection with a legal investigation;
as may be necessary to protect the safety, property, or other rights of Chick-fil-A, its Affiliates, Franchised Operators and Licensees, and our and their respective employees, customers, visitors, users, or any other person or entity;
to enforce any applicable terms and conditions and other agreements;
in the event of a corporate transaction;
in aggregated or other non-personally identifiable form; and/or
in accordance with your consent.

We do not sell your Personal Information to third parties for their marketing purposes.

User Generated Content

CFA Online Services and Social Media Pages may allow users to post messages and submit their own content (e.g., stories, comments, blogs, postings, etc.), which may include Personal Information. You are responsible for all actions resulting from any information, including Personal Information, which you post on CFA Online Services or Social Media Pages. Please remember that any information you post becomes public information, is not subject to this Privacy Policy, and Chick-fil-A is not responsible for the results of such postings.

Collection and Use of Personal Information of Prospective Chick-fil-A Franchised Operators

If you complete an application for a franchise opportunity with Chick-fil-A, or express interest or otherwise request information about franchise opportunities, we collect Personal Information that you provide in connection with your request for information and/or to evaluate your application for a franchise restaurant business opportunity. We may also collect Personal Information about you from third parties to supplement, update, or verify your information, and/or to process your application for consideration as a Franchised Operator. Applicable law may require that you authorize a third party to share your Personal Information with us before we can acquire it. Failure to provide any requested information may negatively impact consideration of your application to become a Franchised Operator. By expressing interest in becoming and/or applying to become a Franchised Operator, you consent to our collection, use, and disclosure of your Personal Information in this manner.

Collection and Use of Personal Information of Chick-fil-A, Inc. Employment Applicants

If you complete an application for employment with Chick-fil-A, Inc., or request information regarding such opportunities, we collect Personal Information that you provide in connection with your request for information and/or to evaluate your application for employment with Chick-fil-A, Inc. We may also collect Personal Information about you from third parties to supplement, update, or verify your information, and/or to process your application for consideration as a Chick-fil-A, Inc. employee. Applicable law may require that you authorize a third party to share your Personal Information with us before we can acquire it. Failure to provide any requested information may negatively impact consideration of your employment application. By applying to become an employee of Chick-fil-A, Inc. you consent to our collection, use, and disclosure of your Personal Information in this manner.

Your Choices

We provide you with the opportunity to update and/or delete certain information and to opt-out of having your Personal Information used or disclosed for certain purposes. For example, you may

correct, update, and delete your online accounts;
change your choices for subscriptions and certain communications (e.g., Email insider, Text insider, and other notifications);
choose whether to receive Promotions and offers from us;
request that we do not share your Personal Information with third parties for their marketing purposes; and/or
request access to your Personal Information.

You may exercise your choices by contacting us via the Contact Information provided at the end of this Privacy Policy, or following instructions provided in communications sent to you.

Because we plan our communications in advance, it may take several weeks for your request to become effective. If you continue to receive our communications after expressing an opt-out preference, please let us know so that we can investigate the situation.

Please be aware that, if you do not allow us to collect and use your Personal Information, we may not be able to deliver certain products, services, Promotions, and offerings to you.

Children’s Privacy

We do not knowingly collect Personal Information online from children under the age of 13 without parental or guardian consent. Please contact us via the Contact Information provided below if you believe we may have collected such information without parental or guardian consent or other than in a manner authorized by law, and we will work to delete it.

Information Security

We seek to keep your Personal Information secure and implement reasonable technical, administrative, and physical safeguards to help us protect such information from unauthorized access, use, and disclosure. When we collect or transmit sensitive information such as a credit card number, we use industry standard methods to protect that information. We also request that our third-party service providers use commercially reasonable security measures to protect your information from unauthorized access or use. However, no method of electronically transmitting or storing data is ever completely secure, and therefore, we cannot guarantee that your information will never be accessed, used, or disclosed in a manner that is inconsistent with this Privacy Policy.

Links, Third-Party Websites, and Social Media Platforms

CFA Online Services and our communications (including e-mails) may contain links to other third-party websites, including, without limitation, the websites of Franchised Operators and Licensees, and social media platforms such as Facebook, Twitter, or Foursquare (such third-party websites and social media platforms are collectively referred to herein as “Linked Sites”). We are not responsible for the privacy practices, policies, or content of any Linked Sites, even if you link to them from CFA Online Services or our communications. This Privacy Policy does not apply to any Linked Sites. We have no control over the collection or use of information, including Personal Information, on any Linked Site. We encourage you to read and understand the privacy policies of any Linked Sites that you visit.

Franchised Operator and Licensee Online Services

Chick-fil-A Franchised Operators and Licensees are independent third parties and may own, operate, and maintain a website, mobile application, social media page, or other online service for his, her, or its franchised or licensed restaurant business (“Franchised Operator or Licensee Online Services”). This Privacy Policy does not apply to the privacy practices of any Franchised Operator or Licensee. Therefore, you should carefully review the privacy policy of each Franchised Operator or Licensee Online Services that you visit. Questions or concerns regarding any Franchised Operator or Licensee Online Services should be directed to the applicable Franchised Operator or Licensee.

We may, subject to certain terms and conditions, allow a Franchised Operator or Licensee to link to CFA Online Services. Chick-fil-A, however, is not responsible or liable for any Franchised Operator or Licensee Online Services, even if it is linked to this Site, or for any Franchised Operator’s or Licensee’s online conduct and privacy practices.

E-mail Security

“Phishing” is a scam designed to steal your Personal Information. If you receive an e-mail that looks like it is from us asking you for your Personal Information which you suspect may be a scam, please notify us as provided in the Contact Information section included at the end of this Privacy Policy.

Data Transfers

We may transfer the personal information we collect about you to countries other than the country in which the information originally was collected. The data protection and other laws of such other countries might not be as comprehensive as those in your country. By providing your information, you understand that it may be transferred to our facilities and to those third parties with whom we share it as described in this Privacy Policy.

Changes To This Privacy Policy

We may revise this Privacy Policy from time to time effective upon posting the revised Privacy Policy, along with the date on which it was most recently updated, on CFA Online Services. Please check our Privacy Policy periodically to see if it has been updated. If a change to this Privacy Policy materially affects the use or disclosure of your Personal Information, a notice will be posted at www.Chick-fil-A.com along with a link to the updated Privacy Policy. Your continued use of CFA Online Services and/or provision of your information thereafter constitute your acceptance of such changes. Please contact us as described below if you would like information regarding any changes.

Contact Information

If you have any questions about this Privacy Policy or our use of your Personal Information, please contact us in any of the ways set forth below.

Address:

Chick-fil-A, Inc.
5200 Buffington Road
Atlanta, Georgia 30349-2998
Attn: Chick-fil-A CARES

Via the web:

http://www.chick-fil-a.com/Connect/Contact-Us-CARES

Phone:

1-866-CFA-2040 or 1-866-232-2040